25,000 users already use the digital customer portal for their transport and logistics orders. myGW offers companies real-time information on all shipments and a transparent communication history.
The digital customer portal myGW has proved to be very popular with Gebrüder Weiss customers: within five years, the number of users among customers has risen to 25,000. Functions have been continuously developed and adapted to the needs of shipping companies with the platform providing real-time information on all goods flows.
“The decision to introduce our customer portal as part of our digital strategy was absolutely the right one. With myGW, we offer our customers easy access to their shipment data and cargo inventory at any time. Our clients appreciate this, and the usage figures speak for themselves,” says Wolfram Senger-Weiss, CEO of Gebrüder Weiss.
Digital shipment transparency in real time, delivery statistics overviews and, above all, myGW’s user-friendliness are benefits that customers value. This is also shown by the high demand for shipment tracking shared by customers with their recipients – a total of 5.6 million views in 2024. This represents an increase of 30 percent compared to the previous year. Simplified online communication and direct access to all documents for fast order processing are also popular.
Gebrüder Weiss is continuously developing the platform to provide its customers with even more transparent monitoring and analysis of their transports.
www.gw-world.com
