Belgian label printing company Digi-Paq has recently installed a fourth SCREEN Truepress LABEL 350SAI-S digital inkjet label press reinforcing the strong partnership between the two companies.
Digi-Paq, a family-owned label printing business, began its journey with just 2 people and a single first-generation SCREEN Truepress LABEL L350 label press. From these modest beginnings, Digi-Paq has experienced rapid success.
"We started with one SCREEN label press in 2017,” began Christophe Parrein, Co-Director at Digi-Paq, “and because we always want to have the latest technology, we've bought six in the last seven years, replacing our older equipment with the latest models. Today, to keep up with all our orders, we have four Truepress LABEL 350SAI-S UV inkjet presses that operate continuously in two daily shifts."
Digital from Day One
The company’s founder, Stefan Parrein, recognised early on that the future of label production was in digital inkjet printing. Inkjet presses would allow Digi-Paq to meet evolving market demands for consistent quality, flexibility, and the ability to produce a wide variety of label designs on short notice. This convinced him that it would be most efficient to invest exclusively in digital label printing equipment from the company’s inception.
Christophe commented on this decision, saying, "We saw that technology was changing. The conventional production process was effective for a long time, but clients have developed different expectations and new demands. Digital technology responded to those demands and gave us unique selling points. We believed digital would only get bigger, and I think we've been proven right."
A Foundation on Trust and Commitment
"With our first press, we knew we wanted digital inkjet, but it was still unknown territory, said Frederik Parrein, Co-Director at Digi-Paq. "After searching, we found that SCREEN had the best portfolio for our needs. When we approached them, they did more than supply us with the label presses, they convinced us that not only could their digital label printing solutions fulfil our requirements, but they would ensure we would have a strong start."
Once Digi-Paq made the decision to partner with SCREEN, they provided comprehensive support throughout the start-up process. Their technical engineers ensured that the colour profiles were accurate, tested the image quality, and confirmed that the label production workflow and integration with the finishing equipment were consistent. Additionally, they offered comprehensive operator training to maximise the label press's capabilities, free of charge. Together, these efforts enabled Digi-Paq to quickly secure clients and work orders, establishing its presence in the local label production industry and investing in a second press within a year.
Service and Support: The SCREEN Advantage
“Since that first press, our professional relationship has only grown,” Frederik continued, “and that’s thanks to how reactive they are to our needs and their thorough technical support.”
When Digi-Paq identifies possible improvements or notices an area where a process could be made more efficient, they communicate these ideas to SCREEN. Their prominent R&D program listens to this feedback, and then implements the innovations where possible, benefitting both Digi-Paq and other SCREEN users.
Reliability and technical support are also crucial to Digi-Paq's operations. To meet these expectations, they have come to trust the robust design of SCREEN’s equipment, which operate stably in two shifts with minimal issues. The thorough design of the presses, coupled with the consistently fast response times of SCREEN’s service department results in press uptimes well exceeding 90%.
Ongoing Partnership
With SCREEN's cutting-edge technology, Digi-Paq has been able to meet the changing demands of its customers, offering faster lead times, consistent colours and print quality and unparalleled flexibility. The chemical and water-resistant inks make that 85% of the labels do not require a protective varnish. Meanwhile, the one-vendor strategy adopted by Digi-Paq has streamlined its production processes, ensuring that all equipment works seamlessly together and making it easier for operators to move between tasks and maximise efficiency.
“Our growth has been immense, and that's thanks to our technology," Christophe commented. To find new clients and support our current ones with the best solutions, we’re always looking to adopt the latest label printing technology, and after doing our market research we consistently reached the same conclusion. In seven years, we’ve purchased six SCREEN presses, not because they are our existing supplier, but due to the unique solutions they can provide and their extensive service and support. It's been a very successful partnership and we’re expecting more success for both companies in the future.”
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